Refund policy

Returns and refunds

Please contact us at irisandlin@outlook.com within 7 days of receiving your order if you would like to request a return. Include your order number and the reason for your request. Please wait for our instructions before sending anything back.

For an eligible return, the item must be unused, in its original condition and packaging, with proof of purchase. We do not offer returns for change of mind or incorrect choice. Return shipping for an eligible non-fault return is paid by the customer and is not refundable.

If an item arrives faulty, damaged or not as described, contact us with your order number and photos where possible. We’ll assess it and arrange the remedy required under applicable consumer law. The 7-day request period and customer-paid return-shipping rule do not limit your rights under the Australian Consumer Law or other applicable consumer-protection laws.

Once we receive and inspect an approved return, we’ll let you know the outcome. Approved refunds are made to the original payment method; your payment provider may take additional time to process them.

Returns enquiries: irisandlin@outlook.com